Over the last couple of years I have made a conscious effort to make my design practice an inclusive one. Core to this has been growing my understanding of accessible web design and helping other people, and businesses, be more inclusive across their digital products and services. As I’ve applied accessible design to large public … Continue reading Web accessibility made easy: busting the myths
[a six minute read] Earlier this month I spoke at the Public Sector Network’s Service Innovation series in Adelaide. One of the workshop themes we discussed around our table was where the line between ‘creepy’ and ‘cool’ lies for digital experience. How much personalisation, from brands vying for our dollar, is too much? How comfortable … Continue reading An ethical approach to service design in government?