When I started doing user centred design in Adelaide, design thinking, user experience (UX), customer experience (CX) and service design were only just starting to creep into the local market. There were very few practitioners and no options for education unless you went interstate or overseas. A lot of what I know now is therefore … Continue reading The best human centered design and design thinking resources for beginners
The other day my friend and colleague, Aron Hausler, posted the following quote on digital access on LinkedIn: One in five Australians are not online; four in 10 of the lowest income households in Australia are not connected to the internet; of people aged 65 or more, only 46% are internet users and 75% feel … Continue reading Why non-user experience is important too
The other day I put out a call out for women technologists in Adelaide to help out with a project I am currently working on at MOD. I was seeking advanced programmers (specifically for machine learning and AI projects), animators and game designers. I put the call out because I was concerned about diversity and … Continue reading If we want to get more women into tech we need to stop telling them to learn to code
Over the last couple of years I have made a conscious effort to make my design practice an inclusive one. Core to this has been growing my understanding of accessible web design and helping other people, and businesses, be more inclusive across their digital products and services. As I’ve applied accessible design to large public … Continue reading Web accessibility made easy: busting the myths
[a six minute read] Earlier this month I spoke at the Public Sector Network’s Service Innovation series in Adelaide. One of the workshop themes we discussed around our table was where the line between ‘creepy’ and ‘cool’ lies for digital experience. How much personalisation, from brands vying for our dollar, is too much? How comfortable … Continue reading An ethical approach to service design in government?
[ a five minute read] Earlier this year I was lucky enough to be invited to judge the Premier's iAward for Public Sector Digital Innovation as part of AIIA’s South Australian awards. I was really excited to help showcase the great work I knew had been happening in my home state and help counter the … Continue reading Tech innovation from the South Australian Government – take 6
[a five minute read] One of the biggest challenges for organisations contemplating digital still seems to be where to put it. I've been working in this area for a while now and the same questions continuously come up: What is the difference between digital strategy and technology or IT/ ICT strategy? Can they coexist? Is … Continue reading Digital and ICT – same, same but different?