When I started doing user centred design in Adelaide, design thinking, user experience (UX), customer experience (CX) and service design were only just starting to creep into the local market. There were very few practitioners and no options for education unless you went interstate or overseas. A lot of what I know now is therefore … Continue reading The best human centered design and design thinking resources for beginners
The other day my friend and colleague, Aron Hausler, posted the following quote on digital access on LinkedIn: One in five Australians are not online; four in 10 of the lowest income households in Australia are not connected to the internet; of people aged 65 or more, only 46% are internet users and 75% feel … Continue reading Why non-user experience is important too
This post follows an earlier one in which I explored three common myths associated with accessible web design and, I hope, soundly busted them. The third myth was all about accessible design being seen as too hard - a position I do have sympathy for given the complicated guidelines that cover design. I'm on a quest to … Continue reading Web accessibility made easy: five ways to make the web a more welcoming place for everyone
Over the last couple of years I have made a conscious effort to make my design practice an inclusive one. Core to this has been growing my understanding of accessible web design and helping other people, and businesses, be more inclusive across their digital products and services. As I’ve applied accessible design to large public … Continue reading Web accessibility made easy: busting the myths
[a six minute read] Earlier this month I spoke at the Public Sector Network’s Service Innovation series in Adelaide. One of the workshop themes we discussed around our table was where the line between ‘creepy’ and ‘cool’ lies for digital experience. How much personalisation, from brands vying for our dollar, is too much? How comfortable … Continue reading An ethical approach to service design in government?