Blog

Why non-user experience is important too

The other day my friend and colleague, Aron Hausler, posted the following quote on digital access on LinkedIn: One in five Australians are not online; four in 10 of the lowest income households in Australia are not connected to the internet; of people aged 65 or more, only 46% are internet users and 75% feel … Continue reading Why non-user experience is important too

If we want to get more women into tech we need to stop telling them to learn to code

The other day I put out a call out for women technologists in Adelaide to help out with a project I am currently working on at MOD. I was seeking advanced programmers (specifically for machine learning and AI projects), animators and game designers. I put the call out because I was concerned about diversity and … Continue reading If we want to get more women into tech we need to stop telling them to learn to code

Web accessibility made easy: five ways to make the web a more welcoming place for everyone

This post follows an earlier one in which I explored three common myths associated with accessible web design and, I hope, soundly busted them. The third myth was all about accessible design being seen as too hard - a position I do have sympathy for given the complicated guidelines that cover design. I'm on a quest to … Continue reading Web accessibility made easy: five ways to make the web a more welcoming place for everyone

Web accessibility made easy: busting the myths

Over the last couple of years I have made a conscious effort to make my design practice an inclusive one. Core to this has been growing my understanding of accessible web design and helping other people, and businesses, be more inclusive across their digital products and services. As I’ve applied accessible design to large public … Continue reading Web accessibility made easy: busting the myths

The value of side projects

I’m constantly amazed by the people I know who are quietly creating at home while achieving brilliant things in their day jobs. I've got friends building fashion businesses, volunteering, launching startups, telling stories through their photographs, home brewing and running micro businesses (you know who you are and that I am in awe of you). … Continue reading The value of side projects

An ethical approach to service design in government?

[a six minute read] Earlier this month I spoke at the Public Sector Network’s Service Innovation series in Adelaide. One of the workshop themes we discussed around our table was where the line between ‘creepy’ and ‘cool’ lies for digital experience. How much personalisation, from brands vying for our dollar, is too much? How comfortable … Continue reading An ethical approach to service design in government?

Tech innovation from the South Australian Government – take 6

[ a five minute read] Earlier this year I was lucky enough to be invited to judge the Premier's iAward for Public Sector Digital Innovation as part of AIIA’s South Australian awards. I was really excited to help showcase the great work I knew had been happening in my home state and help counter the … Continue reading Tech innovation from the South Australian Government – take 6

Digital and ICT – same, same but different?

[a five minute read] One of the biggest challenges for organisations contemplating digital still seems to be where to put it. I've been working in this area for a while now and the same questions continuously come up: What is the difference between digital strategy and technology or IT/ ICT strategy? Can they coexist? Is … Continue reading Digital and ICT – same, same but different?

Five things you should do before you start your digital strategy

Starting out on your first digital strategy can be a daunting task (I know it was for me). There are five key things that I always talk about when I'm helping people to get started. They are important because they set the scene for the transformation process you are about to embark on and because they also have … Continue reading Five things you should do before you start your digital strategy

Lessons in change management brought to you by my family (and Fitbit)

Sometimes the parallels between personal relationships and the ones we have at work can teach us valuable lessons. This is a mini study in familial change management  - it went a bit like this: Identifying the ‘why’: What better way to get active than compete with my family? I know, I'll buy them Fitbits! Understanding my … Continue reading Lessons in change management brought to you by my family (and Fitbit)